Communication Solutions
SkyBase offers solutions that effectively deal with the complexities of providing quality Telephone, Push--To-Talk (PTT), Data and Video over satellite. These advanced technologies allow more users to be in use simultaneously with other networking functions. Communication (voice, data & visual) is provided to our subscribers through a direct satellite link, thereby bypassing daily ground-based communications systems that are usually the first to go in a disaster. SkyBase Systems range from simple hand-held satellite phones to area-wide phone and data systems that can serve a wide area such as disaster relief base camps, logistics supply areas and Headquarters/Emergency Operations Centers. We are able to provide working Data connections (Internet, Email, etc.) , Push-To-Talk, and Telephones at multiple desks within an office, EOC, or mobile command center even while all other computing facilities are being utilized!
Satellite Broadband Data, Internet, and Email
SkyBase provides commercial grade satellite bandwidth. Customers come to us to experience reliable, high performance bandwidth. Regardless of whether your needs are for Internet, data, voice or video, you will have the confidence your applications will perform in the field. With multiple satellites and teleports, we provide unmatched redundancy, look angles and performance.
Our primary satellite network utilizes multiple satellites, served by multiple teleports with IP address portability. What that mean for you; there is more than one satellite in the sky and more than one place it can touch the internet on the ground. In the event there is a need to change satellites, you won't need to reprogram or reconfigure any of the equipment you have set-up (network router, switch, Wi-Fi, etc.) If you are using a network that doesn't have that capability and there is a failure, you will be without communication when you need it most.
The Network utilizes multiple satellites and teleports for protection against:
- Regional disasters and infrastructure disruptions
- Look angle diversity in the event there is a need to address a line of site issues or improved elevation during deployments.
- Fiber cuts and other utility disturbances in the vicinity of the teleport
- Equipment failure of any satellite components – spacecraft, antenna, teleport, etc.
In the event of a partial or complete failure of the spacecraft, antenna, teleport infrastructure, or other ground equipment, service on the Dual Select Network can be restored immediately to an always on, alternate ground facility and/or satellite. In addition, the Dual Select Network offers full IP address portability between the satellites and teleport with supported antenna controllers. This allows the user to repoint the antenna to acquire the alternate network without the need to reconfigure the modem or reconfigure the customer LAN, or the need to contact the NOC.
Satellite Telephone and Push-To-Talk
SkyBase provides Telephone and Push-To-Talk communications all via satellite(s). When you are working in an environment where communications are not available, our solutions will allow you to communicate with the outside world.
Training - Virtual and Classroom
Organizations need individuals with the skills to use the communications systems they have implemented. SkyBase helps build those skills, so you can get the most out of your satellite communications. We offer both virtual and classroom training platforms. Training sessions can range from end-user training to technical training for your in-house support staff. Whether you are just starting out, building on existing communication skills, or sharpening your satellite skills, SkyBase can help your team be more effective..
Infrastructure Review
Satellite communications are often overlooked and not utilized on a regular basis, but you want them to work when you need them. It is important to know what you have and the status of the equipment and services. A Satellite Infrastructure Review will audit hardware and services, along with recommend updates where necessary. The review also includes the human factor, as they play a major role in the effective use of the equipment and services. Having the right hardware and service is one thing, but if team members aren't able to use it the system falls short.
Tech Support
Technical support differs from Customer Service. Our Tech Support staff have decades of experience in communications and IT. We provide Tech Support for multiple platforms of satellite communications - from 15 year old devices to the most current technology, from Remote Networking to Push-To-Talk to making a phone call. A simple phone call or email to our Tech Support can provide you with the tools you need.